Minnesota Cold Weather Rule (CWR)
GMG is committed to supporting customers during the CWR period, as well as throughout the year, to avoid disconnection of service. Customers are encouraged to notify GMG immediately if they are having trouble paying their bills.
The Minnesota Cold Weather Rule (CWR), established under statute 216B.096, is designed to provide protection from having residential service shut off during the winter months (October 1st – April 30th). Customers who are unable to pay their bills in full, facing disconnection, currently disconnected, or needing reconnection can request a Payment Plan. To ensure protection, you must request, maintain and make timely payments.
Cold Weather Rule Brochure and Income Guidelines
Call Greater Minnesota Gas today to request a Payment Plan. Toll Free: (888)931-3411.
If an agreement on a plan cannot be reached, customers have the right to appeal to the Minnesota Public Utility Commission. Appeals Form.
Customers may opt to have a third party informed if their natural gas service is at risk of disconnection. This option is particularly beneficial for individuals living alone, those who are disabled or elderly, or those who have difficulty reading English. A third party can assist with payment arrangements but is not obligated to pay bills on behalf of the customer. Third Party Form
To learn more, visit the Minnesota Public Utilities Commission’s website.
If Service Has Been Disconnected…
GMG prioritizes the safety of its customers, employees, and the public. Therefore, specific safety protocols must be followed before reconnecting natural gas service. If a customer’s service has been disconnected for 60 days or longer, including for nonpayment, GMG requires verification of the integrity of the gas piping by a licensed heating or mechanical contractor prior to reconnection.
Customers are responsible for hiring a licensed and qualified plumbing and heating contractor to meet the minimum requirements outlined in the Minnesota Fuel Gas Codes: 406.4.1, 406.4.2, and 406.6.3. Once the inspection is complete, a GMG technician will meet the contractor at the property to unlock the meter while the contractor relights the equipment. After the relighting is completed and GMG receives the inspection form, the technician’s responsibilities will be fulfilled.
Any unauthorized tampering with GMG equipment (including attempts to restore service to a locked or disconnected meter) or any condition deemed hazardous may lead to immediate service disconnection without notice. Disconnection does not relieve customers of their financial obligations to GMG.