FAQ’s
Can my service be disconnected in the winter months?
Yes. Unless you take steps under Minnesota’s Cold Weather Rule (CWR) to protect yourself. The State of Minnesota established the CWR to help protect residential customers who are having difficulty paying their gas bill and from having their service disconnected.
How do I submit a complaint?
We want you to be so satisfied with your overall experience that you refer others to us. It is our goal to make your experience exceptional! If there is anything that we can do to improve your experience, please let us know.
Download our Customer Information Brochure to learn more.
Please contact us toll free at (888) 931-3411 with any questions or to request a copy of the brochure.
My service was disconnected for non payment. How can I have it reconnected?
Your service is eligible for reconnection when the past due amount and the reconnection charge has been paid in full. If GMG has disconnected your service for any reason other than an emergency or hazardous condition, you are responsible for a reconnection fee of $75. In addition, GMG may require a deposit to be paid prior to reconnection. You must provide access to the meter in order for service to be reconnected.
If service was disconnected for non-payment, a minimum of three working days may be necessary to reconnect. Call GMG toll free at (888)931-3411 to schedule a reconnection.
What are my payment options?
Greater Minnesota Gas provides a wide variety of payment options. Make a payment using your checking account, savings account, credit or debit card. We accept Visa, MasterCard and Discover. Manage your GMG account online, pay by phone or simply send your payment by mail.
What happens to my yard during installation?
The service line is installed by a plowing method. The line is installed 18-24 inches below the surface. Locate wire is also placed with the line. After installation the cut made by the plow is gently pressed together. Within a month or so the line will be completely unnoticeable. GMG does not do any restoration in your yard beyond closing the cut. Below is a picture of what to expect:
What happens to the right of way during installation?
GMG installs main line in the right of way in front of your home or business. Once the main has been installed GMG will come back to do restoration on the project. The amount and type of restoration depends on the requirements of the project. GMG strives to ensure that the right of way is left as close as possible to its original condition.
What is a budget plan and how do I sign up?
Avoid the highs and lows of seasonal heating with GMG’s budget plan. The budget plan runs September through August of each year. The plan allows for equal monthly payments based on the customer’s previous use and most current forecasted gas rates. GMG may adjust your budget amount throughout the year if needed. All up to date residential accounts are eligible to enroll. Enroll in or discontinue the budget plan at any time. It is important to know that missing two consecutive budget payments will automatically remove you from the budget plan. If you wish to enroll or have more questions about the budget plan call GMG toll free at (888)931-3411 to speak with a customer service specialist.
What is my account balance?
At Greater Minnesota Gas, we’ve made it easy to manage your GMG account online, giving you simple tools you can use to view your bill, make a payment and get your questions answered. Once you create your online profile you can check your account balance and due date. Otherwise, simply give us a call toll free at (888)931-3411 to speak to a customer service specialist.
What if I can't pay my bill?
Contact us. We are here to help! Greater Minnesota Gas can provide you with a list of local agencies who may be able to help you make your payments. If you receive energy assistance you may be eligible for special payment terms. GMG can also provide you with a list of no-cost and low-cost energy conservation tips to help reduce your heating costs. Download GMG’s CWR Brochure for more information.
What should I do if I receive a disconnection notice?
Contact us. We are here to help! Greater Minnesota Gas can provide you with a list of local agencies who may be able to help you make your payments. If you receive energy assistance you may be eligible for special payment terms. GMG can also provide you with a list of no-cost and low-cost energy conservation tips to help reduce your heating costs. Download GMG’s CWR Brochure for more information.
Where can I get help paying my heating bills?
We are here to help! There are options available if you are having a difficult time paying your bill. Visit our Help Paying My Bill page for more information, or contact us.
Why do you need to read my meter?
The regular readings we take from the meter at your home tell us how much natural gas you’ve used since your last bill. We base your next bill on the difference between your current meter reading and the previous reading.
Reading your meter regularly keeps your billing accurate. It can also help us notice unexplained changes in your usage that could indicate a problem with your service. For the safety of our meter readers, please make sure the path to your meter is clear and unobstructed.